While the full extent of COVID-19's global impact is yet unknown, it's a good idea to take precautionary measures to protect yourself, your employees and your business.

 

In light of this pandemic, it's important to stay updated on health guidelines from trusted organizations like the World Health Organization, Centers for Disease Control and Prevention or Public Health Emergency. Ensure you're getting information from reliable sources to avoid spreading misinformation.

 

While hospitals and governments work to keep people healthy and safe, many businesses like yours are continuing to provide customers with what they need during this period.

 

 

General Tips

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It's becoming increasingly important to remain at home to avoid spreading the virus. In light of this, here are some recommendations for those in the service industry.

 

Go virtual. While there is nothing like in-person human interaction, consider offering virtual courses and consultations through video or live stream. Many meetings and classes can be moved online using tools like Google Hangouts, Skype and more.

 

Be flexible. Postpone your appointments or services and allow customers to do the same–especially if they don’t feel well or have traveled recently. Offer customers coupons and encourage them to reschedule to avoid unnecessary risks. Have your clients’ contact information up to date in case you need to reach out to them.

 

Double down on hygiene. Let clients know the steps you're taking to keep your business environment clean and safe. This is especially relevant to gyms, beauty and health/wellness businesses. Consider these safeguards:

• Keep hand sanitizer, disposable wipes, soap and tissues on hand. Remind clients and staff to use them regularly.

• Ensure everyone washes their hands (for at least 20 seconds).

• Post reminders to avoid handshaking and touching your face.

• Wear masks and offer them to your clients as well.

• If relevant, wear protective gear and change them between each client.

• Add extra buffer time between appointments to thoroughly clean stations and disinfect all equipment used.